Don't get frustrated, just e-mail
or call us! We will take care of you.
e-mail:
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or phone:
Customer Service:
585-309-3898 (Eastern Time Zone)
Sales Inquiries:
585-248-5122
Business address 106 Lincoln Parkway EastRochester, New York14445
Return - Refund Policy:
Bottom line is we stand
behind all of our items and will work with you until you are satisfied.
Just contact us for ANY issue you have and we will help.
If you are not
satisfied with your purchase, you may return it for exchange or refund
(excluding shipping and handling charges) within 30 days or longer with
permission.
Keep your
purchase, accessories and all packing materials in new condition to avoid any
restocking fees.
Call or e-mail us
first and then just leave a note with the item so we understand what you need.
585-309-3898 or
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All
returns are subject to inspection. All exchanged/ returned merchandise must be
in original factory carton, including all packaging materials, inserts and
manuals, warranty cards (not filled-out) and all accessories.
Please do not
tape or write anything on the item or the original manufacturer's carton.
We reserve the right to refuse items that appear to be damaged by the
buyer.
Shipping to other
Countries: Our pricing and shipping on the web site is
aimed at US customers. For international customers please contact us for
purchase approval. Shipping charges vary widely by Country. We
reserve the right to require payment via secured method from some Countries.