Don't get frustrated, just e-mail or call us!  We will take care of you.  

e-mail: 

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or phone:

Customer Service: 585-309-3898  (Eastern Time Zone)

Sales Inquiries: 585-248-5122 

Business address  106 Lincoln Parkway  East Rochester, New York 14445 

Return - Refund Policy:

  Bottom line is we stand behind all of our items and will work with you until you are satisfied.  Just contact us for ANY issue you have and we will help.

If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 30 days or longer with permission.

Keep your purchase, accessories and all packing materials in new condition to avoid any restocking fees.

Call or e-mail us first and then just leave a note with the item so we understand what you need.   585-309-3898  or This e-mail address is being protected from spam bots, you need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

  All returns are subject to inspection. All exchanged/ returned merchandise must be in original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories.

Please do not tape or write anything on the item or the original manufacturer's carton.   We reserve the right to refuse items that appear to be damaged by the buyer.